All Indian members are required to verify their Phone Number and Identification Document to gain access to Financial Manager and eVoucher sections. The phone verification window is displayed on member backoffice homepage of all Indian accounts. To verify your phone number, please enter your 10 digits mobile number without a prefix such as +91, 91 or 0. An authorization code would be sent to your mobile phone instantly which needs to be entered in the space provided for successful verification.
There are three levels of verification status which are as follows:
| Unverified | No access to Financial Manager and eVouchers |
| Verified | Access to Financial Manager and eVouchers but cannot request a payout |
| Bank Verified | Access to all sections of the backoffice |
Phone and Document verification will together fetch the member access to the Financial Manager and eVoucher sections with the ability to purchase eVouchers through wallet.
Bank Verification will make the member eligible to request a payout. This system has been designed to curb any fraudulent activities that might hamper the growth of business. Each of these verification layers are explained in details below:
a) Phone Verification
The step-wise Phone verification process is given below:
Member backoffice homepage > phone verification section > enter phone number to be verified > enter code received on the phone > account verified
Once verified, each member will receive a welcome SMS as a confirmation of the same.
b) Document Verification
For document verification, one has to upload his/her verification document through the Status section under Profile tab of the backoffice. The verification document must bear the member’s full name, address and should be a photo ID, for e.g a passport. The uploaded document’s information must match the information we have on records with us to get the account verified.
c) Bank Verification
To get a “Bank Verified” status on your TVI Express membership, following documents have to be sent via registered post or courier to our corporate office in Bangalore, India.
- Notarized coloured copy of Identification Document
This can be one out of the following documents:
- Election Card (Front and Back)
- Passport (Front and Back)
- Driving Licence
- Notarized coloured copy of Pan Card
- Original Bank Reference Letter
To verify your bank account details, we need original bank reference letter issued by the bank where you hold your current/savings account. The letter has to be on bank’s letterhead duly signed and stamped by the Branch Manager. The format of bank reference letter can be downloaded through the following link:
http://www.tviexpress.com/bankverification.pdf
(You need Adobe PDF software to open this file)
All payouts will be sent to the bank account as provided in the reference letter.
Along with the above mentioned documents, please send a cover letter mentioning your name, username(s), address, phone number and email address. In case you own more than one account with same details, please mention all your usernames in the cover letter.
As the documents are received, our Verification Team will match the information with that on records with us and grant your account a “Bank Verified” status. All accounts need to have a “Bank Verified” status to request payouts to Indian Bank accounts.
This is in accordance with the Tax Compliance policies as per the Indian norms and all members must ensure that the information provided by them to us is 100% correct.
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